Technology companies are poster children for diversity problems in the workforce. Although they far surpass the national average when hiring Asian Americans, Brookings found African Americans and Latinos were employed in tech at half the rate as they were in all other professions. Women also lag far behind their male counterparts. There is no shortage of theories as to why these gaps persist, but no solution to date has made a significant dent in the industries’ problem.
Many banks and other financial firms adapted fairly well when COVID-19 struck. They handled the rise in online and mobile transactions, kept in touch with customers and partners while working from home, and adopted social distancing measures as branches and offices reopened.
That was the easy part. Now the industry should prepare for a wave of customer inquiries as the effects of the pandemic ripple through the economy. That’s likely to put
In the midst of a crisis, quick action is often necessary to prevent greater damage. But when you operate in an environment or industry governed by many rules and regulations, quick action can be pretty difficult.
Such is the case with healthcare research. Plenty of data is gathered every day about patients — their age, gender, ethnicity, underlying health conditions, and more. But the data is sensitive and protected. After all, it’s some of the
The in-house IT vs. managed service provider (MSP) debate continues to be an ongoing topic of discussion with legitimate pros and cons on both sides. Most recently, changes to employee support delivery options and further reliance on third-party cloud services adds ammunition for those in the MSP camp. Let’s look at these new wrinkles in this debate — and see if they’re enough to overcome many
In many digital transformation stories, it’s the IT organization that lays the foundation for change. After all, you are moving from manual processes to digital ones. You are changing your customer-facing organization to one that includes a digital model, too. Digital operations are the underpinning of the IT organization. Your IT leaders are your experts in technology.
But for some organizations, the move from the old way of doing things to the new way of