Managing a business is a labor-intensive job. With so many things to consider, communications systems can quickly become an afterthought. However, they should not be. Without a quality network, companies risk busy signals, downtime, and dropped calls. Managed Communications support for businesses allows companies to outsource phone system installation and maintenance so employees can focus on their core competencies. In this guide, readers can learn the benefits of managed communications support.
Freeing Up IT Staff
Leaving the phone system to the provider means there are experts monitoring things at all hours of the day and night. Business owners can rest easy in the knowledge their phone systems are in the right hands, and IT staff members can focus on other, more important initiatives.
Hosted and managed PBX takes hardware offsite and puts it into the cloud. This eliminates the capital expenditure of a conventional, on-premise PBX as well as the costs associated with upgrading old, outdated phone equipment.
Constant Monitoring and Timely Upgrades
Managed phone services come with an expert team whose duty it is to ensure the company’s phone system is working the way it should. The provider monitors and manages the network so new features and upgrades are always the top priority, which gives the company an advantage over the competition.
Higher Quality Service
Because the provider manages all parts of the phone system, they control all potential points of failure. The result is a 100% uptime SLA (service level agreement). Some services come with emergency recovery features, which ensures the phone lines stay operational with call routing and off-site hosting.
Managed phone services typically work from a hosted PBX. Because the system lacks physical hardware, updates, feature upgrades, and extra lines can be implemented with a few clicks of the mouse.
Managed communications services free up an in-house IT department’s time, and they offer other benefits as well. With these services, the team manages corporate phone systems in their own enterprise-level network. All the client has to do is use the system without worrying about monitoring, expenses, and maintenance. For more information or to schedule a consultation, call or visit the website today.